FAQ - BalkanPharmStore - online store

How can I be sure this is not fake?

We sell worldwide popular brands, from the original manufacturer. It is safe to buy from us, more, you can check the products on the BalkanPharmaceuticals official website, you will see that the products are genuine. Our steroids are legit, you can be sure of our offer, because we have no intention to provide counterfeited products and with no future on the market. We are interested in developing a future business so we care about our clients. We just ask our clients to buy one product to see the good quality of our products.

How to make an order?

To place an order on BalkanPharmStore, you should follow these instructions:
• Click on Join to have an account on BalkanPharmStore

• Log-in to your BalkanPharmStore account.

• Check all categories of products we have on BalkanPharmStore

• If you found the product you need, indicate the item and click on the "Buy Now" feature.

• Click on "Continue Shopping" to buy more products, or select the "Check Out" feature.

• Inform yourself about "Terms and Conditions" of BalkanPharmStore, if you agree with them, click on the "Continue” button.

• Fill in the shipping information in the required form.

• Check if the introduced information is correct (we are not responsible for orders sent to wrong addresses, and we won't reship the orders if this happens).

• Click on "Continue” and check twice the shipping address.

You have finished placing the order with success! Now the order will be marked as "unpaid & pending”. In case you will do the payment later, you may leave the payment section , but if you intend to pay , then find the “Payment instructions” and finish the transaction.
Can I edit my order after I have placed it? If you wish to reset your order before you make the payment, follow the steps bellow:

• Log in to your BalkanPharmStore account.

• Choose the order ID

• Click on the "Edit Order” option.

When you have paid for the order nevertheless, you want to delete one of the products, you need to send a ticket and ask the client assistance to change the product you need. You should indicate withinside the order ID your e-mail.

Does the order have a minimum amount limit?

We do not have an order limit amount for our customers, they are able to order as much as they want and we will try to please them the best way.

Can I use my credit card to pay?

In case you want to pay by your credit card, you should contact our customer client support writing a ticket about the issue.