Shipping Info - BalkanPharmStore
Do you ship to P.O. Boxes and APOs?
Yes, we do ship to PO Box and APO addresses, consumers should fill out the shipping info in the comments of the order, so we could assure the best delivery for you.
What is the way you ship?
We strive to ensure secure shipment methods.
- We do not write the company name or other contents related to pharmacy medications on the package.
- We use to change the shipping way regularly, for security reasons
- The orders we ship are small, so to ignore unwanted questions. If the purchase is big, we will make two or more orders, all together for one cost.
- We use the boxes more than once if they match with the order, we try to protect the environment.
- We ship from many countries in Europe.
Do you ensure your packing, what about customs, what happens if the package is retained?
We care about our own security system, we ship the order as safe as we can. In case the order is grabbed by the customs, you should send us all the particular impound notice coming via customs or perhaps FDA so we could ship the order at no charge for you personally. We are able to send an additional order just once.
We don't reship to these locations: Australia, Canada, New Zealand, Singapore, South Korea, Saudi Arabia, Africa, APO/FPO, Brasil, Finland, Italy, Netherlands, Norway, Sweden, Israel, Chile, Dubai and more.
Important note: We don't guarantee 100% of delivery for the products that are shipped from a non-EU country to Europe countries. If the package is seized or lost, we don't make any reships or refunds.
What about shipping duty?
We have a shipping cost about 25$. If you intend to order more than 600$, we will offer you free shipping promotions.
Is the delivery sure?
We do our best to pack your order very safe in the most secure way. We avoid packing the products in their own boxes, to avoid a large volume. We do not show the company name on the package and we ship from different European countries. This way we ensure a safe way of delivery.
Do I have to sign for shipping?
We ship through Registered Regular Airmail, so the package could be tracked and for security reasons, you should sign when it arrives.
How much time does it take for ordering and shipping?
From the time you have ordered from us, we will send you the payment instructions. After we get the funds, we pack your order in 1-3 days.
The order will be shipped within 7-15 days, except weekends. It may happen that the delivery to be late for 25 days because of the customs or mail inappropriate delivery.
If the order did not arrive in time, you must write to us about this situation, so we could process another order for you for free.
When will I receive my package receipt?
Log into our site and click on the "My Orders” link on the right side of the website. Then, to go back to the information about your order, please click on "More info".
What is a Semi-Shipped order?
Semi- shipped is the status of the order that is divided into two or more packages, that are in process to be packed. The packages will be shipped with a delay one from another so the arrival date will be with a couple of days later.
Can the packages be trackable?
We do not share tracking number for security reasons. To check the time when the package will arrive, you should see your order history from your account.